Have you experienced hardship due to COVID-19?
As the situation surrounding COVID-19 continues to evolve, we wanted to reach out and assure you that our servicing team is here to work with you. If you’ve been impacted by COVID-19, and are experiencing income loss or financial hardship, we have Loss Mitigation agents available to answer any of your questions, and let you know what account assistance may be available to you. Please call us at 1-800-650-7162
Please be advised that the only language access service we have available, other than English, is to speak with a representative in Spanish. We do not provide written translations of any communications into a language other than English.
Please be further advised that a translation and description of commonly-used debt collection terms is available in multiple languages on the New York City Department of Consumer Affairs’ website, www.nyc.gov/dca