If you are experiencing a financial hardship due to COVID-19, you may be eligible for loss mitigation. Please respond by providing us with additional information by contacting Franklin at the below-referenced telephone number.
When you are providing additional information, please note that we will also ask you to confirm your name, social security number and whether the property is still your primary residence.
In addition, we will provide to you, a list of government approved housing counseling agencies in your area which provide free or very low-cost counseling. These agencies specialize in assisting homeowners who are facing financial difficulty. You may consider contacting one of these agencies immediately for assistance. Housing counselors can help you assess your financial condition and work with you to explore options that may be available to you which may include loan forbearance, modifying your loan or assistance with establishing an easier payment plan for you.
You may contact Franklin’s Loss Mitigation Department directly Monday – Friday, 8:00 am to 5:00 pm Eastern Time, to discuss possible options.
If you need further information, please call the HOPE NOW HOTLINE: 888-995-4673 or visit the Departments’ website: Click Here (Please note NY may from time to time change the number of its toll-free helpline and/or its web address.)