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Have you experienced hardship due to COVID-19?     Click Here
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COVID-19 Hardships

As the situation surrounding COVID-19 continues to evolve, we wanted to reach out and assure you that our servicing team is here to work with you. If you’ve been impacted by COVID-19, and are experiencing income loss or financial hardship, we have Loss Mitigation agents available to answer any of your questions, and let you know what account assistance may be available to you. Please call us at 1-800-650-7162


Customer Letter
NY State Homeowners Click Here
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New York State Homeowners Advisement

If you are experiencing a financial hardship due to COVID-19, you may be eligible for loss mitigation. Please respond by providing us with additional information by contacting Franklin at the below-referenced telephone number.

When you are providing additional information, please note that we will also ask you to confirm your name, social security number and whether the property is still your primary residence.

In addition, we will provide to you, a list of government approved housing counseling agencies in your area which provide free or very low-cost counseling. These agencies specialize in assisting homeowners who are facing financial difficulty. You may consider contacting one of these agencies immediately for assistance. Housing counselors can help you assess your financial condition and work with you to explore options that may be available to you which may include loan forbearance, modifying your loan or assistance with establishing an easier payment plan for you.

You may contact Franklin’s Loss Mitigation Department directly Monday – Friday, 8:00 am to 5:00 pm Eastern Time, to discuss possible options.

800-650-7162

If you need further information, please call the HOPE NOW HOTLINE: 888-995-4673 or visit the Departments’ website: Click Here (Please note NY may from time to time change the number of its toll-free helpline and/or its web address.)

New York City Language Access Statement →
New York City Language Access Statement →
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New York City Language Access Statement

Please be advised that the only language access service we have available, other than English, is to speak with a representative in Spanish. We do not provide written translations of any communications into a language other than English.

Please be further advised that a translation and description of commonly-used debt collection terms is available in multiple languages on the New York City Department of Consumer Affairs’ website, www.nyc.gov/dca

Need assistance? Contact Us: 1-800-255-5897

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Having difficulty making your payments? We're here to help! Call 1-800-255-5897

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