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Have you experienced hardship due to COVID–19?     Click Here
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COVID-19 Hardships

As the situation surrounding COVID-19 continues to evolve, we wanted to reach out and assure you that our servicing team is here to work with you. If you’ve been impacted by COVID-19, and are experiencing income loss or financial hardship, we have Loss Mitigation agents available to answer any of your questions, and let you know what account assistance may be available to you. Please call us at 1-800-650-7162


Customer Letter
NY State Homeowners
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New York State Homeowners Advisement

If you are experiencing a financial hardship due to COVID-19, you may be eligible for loss mitigation. Please respond by providing us with additional information by contacting Franklin at the below-referenced telephone number.

When you are providing additional information, please note that we will also ask you to confirm your name, social security number and whether the property is still your primary residence.

In addition, we will provide to you, a list of government approved housing counseling agencies in your area which provide free or very low-cost counseling. These agencies specialize in assisting homeowners who are facing financial difficulty. You may consider contacting one of these agencies immediately for assistance. Housing counselors can help you assess your financial condition and work with you to explore options that may be available to you which may include loan forbearance, modifying your loan or assistance with establishing an easier payment plan for you.

You may contact Franklin’s Loss Mitigation Department directly Monday – Friday, 8:00 am to 5:00 pm Eastern Time, to discuss possible options.

800-650-7162

If you need further information, please call the HOPE NOW HOTLINE: 888-995-4673 or visit the Departments’ website: Click Here (Please note NY may from time to time change the number of its toll-free helpline and/or its web address.)

Homeowners Assistance Fund
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Homeowner Assistance Fund

1) WHAT IS THE HOMEOWNER ASSISTANCE FUND (HAF)?

The Homeowner Assistance Fund (HAF) is a federal assistance program that helps homeowners who have been financially impacted by COVID-19 pay their mortgage or other home expenses.

The HAF program available to you will depend on your area. Each state or territory developed its own program. Programs were also developed by Tribes (or their Tribally Designated Housing Entity), the Department of Hawaiian Home Lands, and the District of Columbia.

2) AM I ELIGIBLE?

To be eligible, you must:
•  Have experienced a financial hardship associated with the COVID-19 pandemic.
•  Apply for assistance for your primary residence.
•  Have household income at or below your state’s program requirements. Most state programs limit eligibility to households with less than 150% of the median income in your area or $79,900, whichever is higher. Some programs have established lower limits, so check your program’s income requirements before applying.
•  Meet additional requirements specific to the program where you are applying.

3) HOW DO I APPLY?

Visit www.consumerfinance.gov/haf/ to check your local program. Application processes may vary by location. You will need to verify that you meet income requirements and may need to provide additional necessary documentation.

4) QUESTIONS?

For any other questions, see www.consumerfinance.gov/haf/ or contact a HUD-approved housing counseling agency at www.consumerfinance.gov/find-a-housing-counselor or (800) 569-4287. Or you can also contact us at (800) 255-5897 from 8:00am-5:00pm EST Monday through Friday.

New York City Language Access Statement →
New York City Language Access Statement →
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New York City Language Access Statement

Please be advised that the only language access service we have available, other than English, is to speak with a representative in Spanish. We do not provide written translations of any communications into a language other than English.

Please be further advised that a translation and description of commonly-used debt collection terms is available in multiple languages on the New York City Department of Consumer Affairs’ website, www.nyc.gov/dca

Need assistance? Contact Us: 1-800-255-5897

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You Are Here: Home → About Us → Management Team

Franklin Credit Management Team

Chairman – Thomas J. Axon

Thomas Axon is the Chairman of the Board of Directors of Franklin Credit. Mr. Axon served as the Company's President and Chief Executive Officer from 1994 until 2000. Since 1985, Mr. Axon has been the President and principal owner of RMTS Associates, LLC. Mr. Axon holds a BA in Economics from Franklin and Marshall College and attended the New York University Graduate School of Business.

Information Technology – Bruce Grabau

Bruce Grabau is the Vice President of Information Technology at Franklin Credit. Mr. Grabau came from a long background of hands on IT infrastructure administration before moving into leadership roles. His "in the trenches" experience gives him great insight when planning, budgeting, and executing projects. During his career he has practiced all aspects of IT including datacenter overhauls, software development, VOIP, virtualization, general infrastructure management, as well as disaster recovery planning and implementation. Mr. Grabau attended Franklin Pierce College, continued to Chubb Institute and during his career has received many IT certifications.

Chief Operating Officer – Glenn Murphy

Glenn Murphy is the Senior Vice-President of the Asset Recovery and REO departments. The Asset Recovery department oversees the filing, enforcement and collection of money judgments. The REO (real estate owned) department, is responsible for managing or disposing of properties acquired through foreclosure in an orderly, timely, and cost-efficient manner in order to maximize clients' returns on assets, and coordinates property preservation for all first-lien properties serviced by the company and the administration of the company's Property Inspection and Homeowner Relief programs. Mr. Murphy joined Franklin Credit in 1998, and has had various roles in loan acquisitions, REO and Asset Recovery. A former U.S. Marine, Mr. Murphy graduated from Pace University, and holds a BA in Accounting, as well as an MBA (finance) with honors from the Pace/Lubin School of Business.

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