Franklin Credit Your Loan Service Center

ABOUT FRANKLIN CREDIT LOAN SERVICING


Franklin Credit strives to provide our borrowers with first class customer service. We understand the importance of prompt attention and thoughtful loan servicing. We provide many options for bill payment and customer service such as pay by phone, MoneyGram, mail payment and more. Some of our services will require the attention of our trained service staff. So please follow the directions listed below to insure your questions are answered quickly and handled by the appropriate personal.

Your home is an invaluable asset and we will always work to provide options that allow our customers to stay in their homes through financial hardship. Let Franklin Credit help you!

 

Choose one of our convenient payment options:

  • 1. Payment via Regular Mail

  • Please contact one of our agents at 1(800) 255-5897 for more information.


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  • 2. Payment via Overnight Mail
  • Please contact one of our agents at 1(800) 255-5897 for more information.


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  • 3. Payoff via Regular Mail
  • Please contact one of our agents at 1(800) 255-5897 for more information.

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  • 4. Payoff via Overnight Mail
  • Please contact one of our agents at 1(800) 255-5897 for more information.


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  • 5. Pay via MoneyGram
  • Please contact one of our agents at 1(800) 255-5897 for more information.


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  • 6. Pay via Western Union
  • CLICK HERE: To make a payment through our Western Union website


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  • 7. Automatic Payments Using ACH
  • Avoid the hassle of buying stamps, writing checks, and worrying about late or missed payments! Choose to enroll in our ACH Program as an easy method to remit your monthly payments free of charge.

    Click HERE to Enroll

    The plan enables you to have your loan payments withdrawn directly from your bank account and electronically transferred to Franklin Credit each month that your account is current.

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  • 8. Wire Transfers
  • Please contact one of our agents at 1(800) 255-5897 for more information.

Sample Check
The above is a sample check indicating where you can locate your bank account and routing numbers.

REQUEST A PAYOFF QUOTE

We currently have two easy methods for requesting a payoff:

1) A borrower can request a payoff 24 hours a day 7 days a week by calling the toll free number 1 (800) 255-5897 and select the prompt for payoff to be mailed to home of record. The payoff will be processed and mailed out within 3 business days.

2) A borrower can also fax in the request to (201) 839-4512. The Payoff request must have borrowers signed authorization to release payoff information. The request will be processed within 3 business days and could be faxed back if a fax number is provided or mailed to the home of record.

SPEAK TO SOMEONE ABOUT MY ACCOUNT

If you would like to speak to someone about your account, below is a listing of numbers for the departments available in your Loan Service Center.


Customer Service Department 1 (800) 255-5897
Collections Department 1 (888) 327-9900
Foreclosure Department (201) 604-1800
Loss Mitigation Department 1 (800) 650-7162
Bankruptcy Department (201) 604-1800
REO Department (201) 604-1800


** Please note, our hours of operation are Monday and Wednesday, 8:00 AM - 8:00 PM ET , Tuesday, Thursday, and Friday 8:00 AM - 5:00 PM ET.

FAQ's ABOUT YOUR ACCOUNT

Have questions about your account?

Click here to view all of our Frequently Asked Questions.