Your Loan Service Center
About Franklin Credit Loan Servicing
Franklin Credit strives to provide our borrowers with first class customer service. We understand the importance of prompt attention and thoughtful loan servicing. We provide many options for bill payment and customer service such as pay by phone, MoneyGram, mail payment and more. Some of our services will require the attention of our trained service staff. So please follow the directions listed below to insure your questions are answered quickly and handled by the appropriate personal.
Request a Payoff
A borrower can email documents@franklincredit.com or fax in the request to (201) 839-4512. The Payoff request must have borrowers signed authorization to release payoff information. The request will be processed within 3 business days and may be provided via fax or email if requested, or mailed to the home of record.
Speak to someone about my account
If you would like to speak to someone about your account, below is a listing of numbers for the departments available in your Loan Service Center.
| Customer Service Department | (800) 255-5897 |
| Collections Department | (888) 327-9900 |
| Foreclosure Department | (201) 604-1800 |
| Loss Mitigation Department | (800) 650-7162 |
| Bankruptcy Department | (201) 604-1800 |
| REO Department | (201) 604-1800 |
** Please note, our hours of operation are Monday through Friday, 8:00 AM - 5:00 PM ET
ERRORS AND INFORMATION REQUESTS
If you have a question about your loan or you believe that Franklin Credit has made an error in the servicing of your loan, please contact us by filling out our online form.
Or contact us by mail:
The following mailing address must be used for all Error Notices and Information Requests:
Franklin Credit Management Corp.
PO Box 2300
Jersey City, NJ 07303-2303
Please include the following information:
Full Name
Contact Phone Number
Your Franklin Credit Loan Number
Explanation of Your Issue(s) or Request(s) – Please provide as many details as possible (i.e. name of Franklin Credit representatives you have spoken with, date & time of conversations(s), etc.)
FAQ's About My Account
Have questions about your account?
Click here to view all of our Frequently Asked Questions.