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Have you experienced hardship due to COVID–19?     Click Here
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COVID-19 Hardships

As the situation surrounding COVID-19 continues to evolve, we wanted to reach out and assure you that our servicing team is here to work with you. If you’ve been impacted by COVID-19, and are experiencing income loss or financial hardship, we have Loss Mitigation agents available to answer any of your questions, and let you know what account assistance may be available to you. Please call us at 1-800-650-7162


Customer Letter
NY State Homeowners
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New York State Homeowners Advisement

If you are experiencing a financial hardship due to COVID-19, you may be eligible for loss mitigation. Please respond by providing us with additional information by contacting Franklin at the below-referenced telephone number.

When you are providing additional information, please note that we will also ask you to confirm your name, social security number and whether the property is still your primary residence.

In addition, we will provide to you, a list of government approved housing counseling agencies in your area which provide free or very low-cost counseling. These agencies specialize in assisting homeowners who are facing financial difficulty. You may consider contacting one of these agencies immediately for assistance. Housing counselors can help you assess your financial condition and work with you to explore options that may be available to you which may include loan forbearance, modifying your loan or assistance with establishing an easier payment plan for you.

You may contact Franklin’s Loss Mitigation Department directly Monday – Friday, 8:00 am to 5:00 pm Eastern Time, to discuss possible options.

800-650-7162

If you need further information, please call the HOPE NOW HOTLINE: 888-995-4673 or visit the Departments’ website: Click Here (Please note NY may from time to time change the number of its toll-free helpline and/or its web address.)

Homeowners Assistance Fund
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Homeowner Assistance Fund

1) WHAT IS THE HOMEOWNER ASSISTANCE FUND (HAF)?

The Homeowner Assistance Fund (HAF) is a federal assistance program that helps homeowners who have been financially impacted by COVID-19 pay their mortgage or other home expenses.

The HAF program available to you will depend on your area. Each state or territory developed its own program. Programs were also developed by Tribes (or their Tribally Designated Housing Entity), the Department of Hawaiian Home Lands, and the District of Columbia.

2) AM I ELIGIBLE?

To be eligible, you must:
•  Have experienced a financial hardship associated with the COVID-19 pandemic.
•  Apply for assistance for your primary residence.
•  Have household income at or below your state’s program requirements. Most state programs limit eligibility to households with less than 150% of the median income in your area or $79,900, whichever is higher. Some programs have established lower limits, so check your program’s income requirements before applying.
•  Meet additional requirements specific to the program where you are applying.

3) HOW DO I APPLY?

Visit www.consumerfinance.gov/haf/ to check your local program. Application processes may vary by location. You will need to verify that you meet income requirements and may need to provide additional necessary documentation.

4) QUESTIONS?

For any other questions, see www.consumerfinance.gov/haf/ or contact a HUD-approved housing counseling agency at www.consumerfinance.gov/find-a-housing-counselor or (800) 569-4287. Or you can also contact us at (800) 255-5897 from 8:00am-5:00pm EST Monday through Friday.

New York City Language Access Statement →
New York City Language Access Statement →
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New York City Language Access Statement

Please be advised that the only language access service we have available, other than English, is to speak with a representative in Spanish. We do not provide written translations of any communications into a language other than English.

Please be further advised that a translation and description of commonly-used debt collection terms is available in multiple languages on the New York City Department of Consumer Affairs’ website, www.nyc.gov/dca

Need assistance? Contact Us: 1-800-255-5897

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Franklin Credit Website Privacy Policy

Loan Servicing

Franklin Credit recognizes the importance of maintaining the privacy and security of your personal information. We protect your information through the use of physical, electronic and procedural safeguards that meet applicable law.

Franklin Credit Privacy Notice

If you are a customer of Franklin Credit, we direct you to the Franklin Credit Management Corporation Privacy Notice (the "Privacy Notice") that we provided you and that you can access by clicking here. It addresses the personal information we collect about you and how we may disclose it.

If you are not a customer of Franklin Credit, we will not disclose personal information about you to nonaffiliated third parties.

Website

We invite you to visit our website for information about Franklin Credit. You can read our corporate reports and learn about our products and services. Our website contains "cookies" that we use to track the number of visitors to our website and traffic patterns of their visits. A cookie is a small file that is stored by our website on your computer to give it a unique number that will identify your computer's browser to our computers whenever you interact on our website. We do not use cookies to track any personal information. The cookies on our website will track your computer's activity only on our website and will not trace your other Internet activity.

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Certain places on our website may contain links that provide access to other Internet addresses (the "Sites"). Neither this Website Privacy Policy nor the Privacy Notice applies to the Sites. We suggest that you review their privacy policies before submitting information to any of the Sites.

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By accessing or using our website, you agree to the terms of this Website Privacy Policy, the Privacy Notice and our Website Terms of Use that you can access by clicking on this link: Terms of Use.

Questions about Website Privacy Policy

If you have any questions regarding privacy on our website, please visit our Contact Us Section.

Changes to Website Privacy Policy

Franklin Credit reserves the right to make changes to this Website Privacy Policy at any time.

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